Standard 3 / before

I am offered specialist support which helps me, and people looking after me, make sense of the difficulties I have experienced. I get the mental and physical health care I need, as and when I need it.
tables and chairs

I used to think I was mad but I’m not. It’s because of the abuse done to me. No one really talked about that or got me the help I needed until the (residential school) team.

Additional information about this standard

Illustrative links to the Health and Social Care Standards

The Pathway and Standards complement, align with, provide further context, and give unique voice to the Health and Social Care Standards. Both sets of standards apply for all children in, or on the edges of, secure care, with this section providing illustrative links between this standard and the Health and Social Care Standards.
  • 2.24 I make informed choices and decisions about the risks I take in my daily life and am encouraged to take positive risks which enhance the quality of my life.
  • 2.25 I am helped to understand the impact and consequences of risky and unsafe behaviour and decisions.
  • 2.26 I know how different organisations can support my health and wellbeing and I am helped to contact them if I wish.
  • 3.4 I am confident that the right people are fully informed about my past, including my health and care experience, and any impact this has on me.
  • 3.5 As a child or young person, I am helped to develop a positive view of myself and to form and sustain trusting and secure relationships.
  • 3.8 I can build a trusting relationship with the person supporting and caring for me in a way that we both feel comfortable with.
  • 3.9 I experience warmth, kindness and compassion in how I am supported and cared for, including physical comfort when appropriate for me and the person supporting and caring for me.
  • 3.12 I can understand the people who support and care for me when they communicate with me.
  • 3.14 I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.
  • 3.16 People have time to support and care for me and to speak with me.
  • 3.17 I am confident that people respond promptly, including when I ask for help.
  • 3.18 I am supported and cared for sensitively by people who anticipate issues and are aware of and plan for any known vulnerability or frailty.
  • 3.19 My care and support is consistent and stable because people work together well.
  • 3.20 I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities.
  • 3.21 I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm.
  • 3.22 I am listened to and taken seriously if I have a concern about the protection and safety of myself or others, with appropriate assessments and referrals made.
  • 3.23 If I go missing, people take urgent action, including looking for me and liaising with the police, other agencies and people who are important to me.
  • 3.24 If I might harm myself or others, I know that people have a duty to protect me and others, which may involve contacting
  • 3.25 I am helped to feel safe and secure in my local community.
  • 4.17 If I am supported and cared for by a team or more than one organisation, this is well coordinated so that I experience consistency and continuity.
  • 4.22 If the care and support that I need is not available or delayed, people explain the reasons for this and help me to find a suitable alternative.
  • 4.25 I am confident that people are encouraged to be innovative in the way they support and care for me.
  • 4.27 I experience high quality care and support because people have the necessary information and resources.

Illustrative links to How Good is Our School? quality indicators

The Pathway and Standards complement, the How Good is Our School? quality indicators, with this section providing illustrative links between this standard and the quality indicators.
  • 2.4 Personalised support
  • 2.5 Family support